Measure business value—not AI activity.

Record the current position

Measure existing staff time, agency cost, delays, avoidable errors, response speed, service consistency and qualified commercial outcomes.

Choose a small number of useful measures

Select measures connected to the responsibility. Do not treat prompts, generated words or raw traffic as value by themselves.

Include the full operating cost

Count review time, supervision, exception handling, connected services and correction work—not only software fees.

Review before expanding

Compare results over a suitable period. Expand authority only when evidence supports the change and important risks remain controlled.

Activity is visible. Business value must be demonstrated.