Which business tasks are suitable for an AI agent?

Good candidates

• Repeat frequently and follow identifiable rules
• Use accessible, approved digital information
• Have a measurable output or service result
• Allow uncertain cases to pause and escalate
• Can begin with low-risk, reversible actions

Poor candidates

• Depend mainly on physical work or sensitive human judgement
• Lack an authoritative source of facts
• Require unrestricted access or unclear authority
• Cannot be checked against a meaningful outcome

Begin narrowly

Define one responsibility, test real exceptions and expand only when evidence shows the operation is reliable and useful.